Support Documentation

Report Spam

How do I submit a spam sample to improve my spam filter?

The easiest way is to download our Report Spam Plug-in for Outlook and you can just click a button in the rare instance any spam leaks through. You won’t need it often, but it makes your users feel good to be involved in the process of eliminating spam!

> Click here to install the Report Spam Plug-in for Outlook

Only samples sent as RFC-2822 attachments can be processed; samples in other formats will not be processed. Email spam samples to:

Spam samples sent to as RFC-2822 attachments will be automatically processed by GoSecure’s spam reviewing team. You will receive a feedback report for emails sent to within 1-2 hours.


From Microsoft Outlook

  1. Create a new email message
  2. Address it to:
  3. Click on the ‘Attach Item’ button, select one or more mail items.
  4. Click OK, or drag and drop the selected item(s) into the new email.
  5. Send the email

From Mozilla Thunderbird

  1. Select the sample
  2. From the toolbar choose Message > Forward > Attachment
  3. Address it to:
  4. Send the email

From Lotus Notes

ePrism does not recommend a default method for attaching RFC-2822 messages, but the following options are available:

Send the message direct to your ePrism support contact:

  1. create a new email message addressed to your support contact
  2. open the spam message, select View > Show > Page Source
  3. copy and paste the Page Source content into the new email

From other email clients

With other email clients, use the option ‘Forward As Attachment’. You should discuss this with ePrism support before sending in a sample in this way.

GoSecure Titan® Managed Extended Detection & Response (MXDR)​

GoSecure Titan® Managed Extended Detection & Response (MXDR)​ Foundation

GoSecure Titan® Vulnerability Management as a Service (VMaaS)

GoSecure Titan® Managed Security Information & Event Monitoring (SIEM)

GoSecure Titan® Managed Perimeter Defense​ (MPD)

GoSecure Titan® Inbox Detection and Response (IDR)

GoSecure Titan® Secure Email Gateway (SEG)

GoSecure Titan® Threat Modeler

GoSecure Titan® Identity

GoSecure Titan® Platform

GoSecure Professional Security Services

Incident Response Services

Security Maturity Assessment

Privacy Services

PCI DSS Services

Penetration Testing Services​

Security Operations


GoSecure MXDR for Microsoft

Comprehensive visibility and response within your Microsoft security environment


Cyber Risks

Risk-Based Security Measures

Sensitive Data Security

Safeguard sensitive information

Private Equity Firms

Make informed decisions

Cybersecurity Compliance

Fulfill regulatory obligations

Cyber Insurance

A valuable risk management strategy


Combat ransomware with innovative security

Zero-Day Attacks

Halt zero-day exploits with advanced protection

Consolidate, Evolve & Thrive

Get ahead and win the race with the GoSecure Titan® Platform


GoSecure Titan® Endpoint Detection and Response (EDR)

GoSecure Titan® Next Generation Antivirus (NGAV)

GoSecure Titan® Network Detection and Response (NDR)

GoSecure Titan® Inbox Detection and Reponse (IDR)

GoSecure Titan® Intelligence


GoSecure is a recognized cybersecurity leader and innovator, pioneering the integration of endpoint, network, and email threat detection into a single Managed Extended Detection and Response (MXDR) service. For over 20 years, GoSecure has been helping customers better understand their security gaps and improve their organizational risk and security maturity through MXDR and Professional Services solutions delivered by one of the most trusted and skilled teams in the industry.





 24/7 Emergency – (888)-287-5858