Support Documentation

Report Spam

How do I submit a spam sample to improve my spam filter?

The easiest way is to download our Report Spam Plug-in for Outlook and you can just click a button in the rare instance any spam leaks through. You won’t need it often, but it makes your users feel good to be involved in the process of eliminating spam!

> Click here to install the Report Spam Plug-in for Outlook

Only samples sent as RFC-2822 attachments can be processed; samples in other formats will not be processed. Email spam samples to: spam@gosecure.ai.

Spam samples sent to spam@gosecure.ai as RFC-2822 attachments will be automatically processed by GoSecure’s spam reviewing team. You will receive a feedback report for emails sent to spam@gosecure.ai within 1-2 hours.

icon-outlook

From Microsoft Outlook

  1. Create a new email message
  2. Address it to: spam@gosecure.ai
  3. Click on the ‘Attach Item’ button, select one or more mail items.
  4. Click OK, or drag and drop the selected item(s) into the new email.
  5. Send the email
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From Mozilla Thunderbird

  1. Select the sample
  2. From the toolbar choose Message > Forward > Attachment
  3. Address it to: spam@gosecure.ai
  4. Send the email
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From Lotus Notes

ePrism does not recommend a default method for attaching RFC-2822 messages, but the following options are available:

Send the message direct to your ePrism support contact:

  1. create a new email message addressed to your support contact
  2. open the spam message, select View > Show > Page Source
  3. copy and paste the Page Source content into the new email
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From other email clients

With other email clients, use the option ‘Forward As Attachment’. You should discuss this with ePrism support before sending in a sample in this way.

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