Email Continuity
Email Continuity gives users access to their email when the email server is down. If your organization has licensed this feature, Email Continuity can be activated automatically or manually. Users can use the Messages tab of their Personal Dashboard to manage and respond to all of their incoming and previously received messages.
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Note: When Email Continuity is active, the Outbound Authenticated Relay settings are applied to outbound messages. |
When the email server comes back up, Email Continuity can be deactivated automatically or manually so that copies of all sent messages are relayed to the mail server. These messages contain the header ‘user-agent:GoSecure/Email Continuity (console)’ for identification by the mail server. The server can then place these messages in the sender’s Sent folder.
Configuration
The following steps are recommended for configuring Email Continuity:
| • | Use a Composite verifier for authentication. This verifier should include the verifier you already have configured plus a static verifier. When the mail server is down, users can still log in by authenticating with the static verifier. |
| • | Add a notification to alert you when Email Continuity is automatically activated or deactivated. For details, see Adding a Notification. |
| • | Increase spool time up to 60 days. A message is bounced after the spool time is exceeded so the spool time should be as long as possible. |
| • | Add a filter to the mail server to place all messages containing the header 'user-agent: GoSecure/Email Continuity (console)' in the mailbox Sent folder. To separate read and deleted messages, messages that have been read have the header X-MAG-EMAIL-CONTINUITY-READ and messages that have been deleted have the header X-MAG-EMAIL-CONTINUITY-DELETED. |
| • | Activate and deactivate Email Continuity, and set up automatic activation/deactivation in the Email Continuity section of Domain Settings. |
Reporting
Messages sent while Email Continuity is active will show in the reports for the first Outbound IP in the list of Outbound IPs.