Best Practices

Follow these best practices for optimal results using the Email Security product.

Configuring with Other Spam Filter Clients

GoSecure recommends that its spam filter product not be used in conjunction with any other spam filter clients within the user environment. The Microsoft Outlook default Junk Email setting of Low should be changed to Automatic.

The Automatic setting only puts emails in the Junk folder from sender email addresses that are specifically blocked by the user. Once users have been added to the GoSecure solution, such point solutions of blocking email addresses within the Outlook client are not required.

Whitelists and Blacklists

The Email Security productmakes whitelist and blacklist options available to domain administrators and end users. However, whitelist and blacklist entries are not required to ensure that users do not receive spam. If there is a conflict between the whitelist entry for the user and a blacklist entry for the entire domain, the user-level setting takes precedence.

GoSecure does not recommend using whitelists and blacklists to manage email accounts because spammers have adopted techniques to send email from addresses within the recipient’s domain (including the recipient’s own address). Whitelists, in this case, would override the Email Security spam filter rule and result in the spam being delivered to the recipient even though GoSecure has identified it as spam. Similar unintended consequences can result from the use of blacklists.